Terms of Service

These terms apply to anyone browsing, booking a session through, or working as a Personal Trainer on The Bridge. By using the platform, you agree to them.

The platform

The Bridge connects customers with independent personal trainers. Personal Trainers are independent professionals, not employees of The Bridge. We facilitate discovery, booking, and payment — the training session itself is delivered by the Personal Trainer.

Booking and payment

• Bookings are confirmed once payment is completed in full via Stripe.
• The price shown at checkout is the total amount due — there are no hidden fees.
• Customers do not need to create an account to book a session.

Cancellations

• Sessions can be cancelled free of charge up to 72 hours after booking, provided the session itself doesn't start within that same 72-hour window.
• Sessions booked within 72 hours of their start time are not eligible for free cancellation.
• Payments are non-refundable once the 72-hour cancellation window has passed.

Personal Trainers

Personal Trainers apply to join the platform and are reviewed and approved by our admin team. Approved trainers are responsible for keeping their availability accurate and for delivering the sessions they're booked for.

Acceptable use

Please don't misuse the platform — including submitting false information, attempting to bypass payment, or using the contact and application forms for anything other than their intended purpose.

Liability

The Bridge facilitates bookings between customers and independent Personal Trainers. We are not responsible for the conduct, advice, or services provided by Personal Trainers during a session.

Changes to these terms

We may update these terms from time to time. Material changes will be reflected by updating the "Last updated" date above.

Contact

Questions about these terms? Get in touch via our contact page.